Frequently Asked Questions

Your eyes, your best tool, take care of them

Emergency information

If you are an emergency case requiring immediate attention, please call (+234) 0803-595-7196. We will give you instructions and directions. If you know the Medical Centre address, please come as quick as possible.

What can I expect at an appointment?

When you arrive at the Medical Centre, the staff will greet you and seat you in the waiting room. We will examine you as quick as possible – the average waiting time is 15 minutes.

What happens if I am a new patient?

You may have referred yourself, have been referred by another specialist or by Medical Insurance. We will discuss your problem and ask about your medical history. A thorough examination will then follow. We may request examinations and tests to assist and support our diagnosis.

Do you examine children at your clinic?

Yes, we do.

Insurance and Billing

Do you accept my insurance?

Our Medical Centre accepts most of the internationally recognized Insurance companies with affiliate.

If this is not your case, or if you have no insurance coverage then you will be expected to pay the bill in cash or credit card at the end of consultation. The original receipt, the signed copy of the credit card bill, the medical report in English and the results of tests performed are given to you in order to be delivered to your private or state insurance for reimbursement.

An estimate of consultation fees and costs, investigations or surgery are available on request.

Do I need a referral?

If you have private insurance with an affiliate, the referral can be sent from your insurance company to us by fax or e-mail. We suggest that you contact your insurance in order to obtain this referral before your visit to our offices.

If you don’t have insurance coverage, feel free to come to our Medical Centre. The billing procedure is as explained above.

Do you have parking facilities?

Yes.

Free Parking is available in front of and around the Medical Centre.

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